From fake news on Facebook to Nazis on Twitter to creepy kids’ content on YouTube, it seems like we can’t get through a day without hearing about a tech product that perpetuates bias, manipulates users, or even undermines democracy. But many conversations inside our companies haven’t changed: we hear about delighting users, disrupting industries, extracting personal data, and of course, maximizing “engagement.” It’s time all of us working in the field confront this dissonance head on, and start asking some hard questions about our companies, our roles, and our values.
In this session, we’ll get real about the ethical failures within our industry, and what we can do about them.
- Where do our day-to-day actions as leaders fall short of the ethics and principles we espouse as designers?
- What ethical compromises are we making in our day-to-day work, and what would happen if we stopped making them?
- How do we deal with the tension between organizational priorities around shareholder value or investor return and the ethical values we say we believe in?
- What do we do to create change when we don’t feel like we have power in our organizations? What should we demand of those who do?