July 15-16, 2020 / Online

Erin Golden / Senior Content Strategist and Experience Designer, Publicis Sapient

Passionate about audience and user research

Talk / Computational Experience: The New CX

Erin Golden is a senior content strategist and experience designer at Publicis Sapient where she helps lead the experience design capability for the company while partnering with public sector clients to advance their digital strategies.

Erin has worked in content and digital strategy for more than a decade with experience in government, nonprofit, and higher education. As content strategy and design have grown, she has been a copywriter, content management specialist, information architect, and user experience designer – leading a range of projects from discovery to development. She is passionate about audience and user research and enjoys working with teams to integrate research and measurement into their process.

Erin is based outside of Washington, D.C. and spends time baking, watching documentaries, and chasing her toddler twins. She is a self-proclaimed lifelong learner – challenging herself to keep up with literature in our fast-paced field.

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