July 17-19, 2019 / Vancouver, BC

Crystal Yan / Content & Service Designer, US Digital Service

Product and design leader

Talk / Designing Content for Humanitarian Immigration Services

Crystal Yan is a product and design leader focused on empowering high impact organizations to be more customer-centric through human-centered design.

She advises clients in the technology, healthcare, education, and nonprofit sectors as an independent consultant. Crystal is also a Product Manager and UX Designer with the United States Digital Service, a startup within the federal government using design and technology to deliver better government services to the American people. At the USDS, her work focuses on using human-centered design to deliver better policies for healthcare providers and better services for asylum seekers.

Previously, Crystal led the user experience research and design for Real Talk, a storytelling-driven health education app co-designed with low-income teenagers in the rural South. She led the user experience team at FiscalNote, an enterprise software startup transforming how organizations interact with governments worldwide.

Crystal has worked in the US, India, China, and Cambodia and spoken at technology and design conferences across the US, Mexico, Chile, China, India, Ireland, Germany, Norway, Portugal, and the UK.